Some of the Roku members have raised an alarming questionnaire on forums saying, “Why is Roku Charging Me“? Upon deeper interaction with users, I have found that they are getting unexpected premium charges in their monthly billing from Roku.
You may think that Roku is charging for using their device, which is actually not the case. Due to multiple reasons, you may get charges from Roku, which you may not clearly find in the billing. For better clarity, I have come up with solid answers for those who question why Roku is charging you.
Billing From the Roku Pay
This section is for users who are using Roku Pay. i.e., If you subscribed to a new TV channel and paid it via Roku Pay earlier and forgot the payment means, then you will get changed from Roku. Also, if you purchased any free trial, additional channel add-ons, or any in-app purchases, you might find this.
Due to some billing errors, you may not find the exact purchase you made; rather, you may simply find the billing charged under the name Roku. So, make sure to check your Roku subscriptions to get a clear picture.
As a tip, you can also remove your card details from Roku Pay to avoid this in the future.
Billing From The Roku Channel
The Roku Channel is a free streaming service specially offered to Roku customers so they can watch free television. Besides its free channels, the service also offers some TV channels for specific pricing. It is possible for Roku to charge you in this case. So, make sure you subscribe to any premium channels on The Roku Channel to avoid this confusion.
To find out all your Roku channel purchases, visit the Roku website (https://my.roku.com/signin) and log into your account. Then, go to the Manage Subscription option to get an entire list of your subscriptions to clear out this doubt.
Conversion of Free Trials to Premium
The next possibility you can look out for is a Free Trial. Many users take a free trial for a channel and forget to cancel the subscription on Roku. This leads the free trial account to automatically convert to a premium one, which explains your question: Why is Roku charging me?
Unauthorized Roku Access
The final possibility of the scenario is Unauthorized access. If your Roku account is logged into another Roku device and subscriptions are made, the account owner will get the charges. So check if your friends and family are using your Roku account and made a purchase.
Tip: You can create your own Roku PIN to prevent your fellow companions from purchasing any channels without your concern.
Similar to this scenario, there is a possibility that your payment information is missed by an intruder. There is a probability that a scammer is tricking you by using the name Roku to chase down the wrong paths. So, to avoid confusion, visit your bank and look for any fraudulent purchases or unusual activities.
These are some of the possible scenarios you can check for the Roku charging. However, if you have gone through every aspect and yet you find some fraudulent payments charged in the name of Roku? Then, you can visit the Roku customer support website to file a complaint about your concern.
Similar to the topic, if you would like to know more updates and news about Roku, check out my Roku community forum page.
