Are there any hardware issues with your Roku TV or streaming stick? If so, contacting Roku customer service and claiming the warranty is the best solution. Usually, an active warranty on any device plays a crucial role in repairing the damages with no charges.
Meanwhile, if you’re unaware of checking or claiming the Roku warranty, then here is all you need to know.
About Roku’s Limited Warranty Period
During the time of your purchase, Roku offers a one-year limited warranty plan as a mandatory service. Within this limited time period, if your Roku malfunctions even after performing the basic troubleshooting methods, then contact Roku’s technical team to resolve the problem. Also, it is their sole responsibility to either repair or replace the faulty Roku without any charges.
As for the return policy, you can return the Roku Player within 30 days of purchase or within the applicable return period, as mentioned by the seller.
Roku Warranty – What Covered & Not Covered
Before claiming a warranty, you must be aware of the services that Roku offers. This section unwraps the services included on the Roku TV.
| What Roku TV Warranty Covers | What Roku TV Warranty Doesn’t Cover |
|---|---|
| Manufactural defects caused during the production | Damage was caused because of the non-approved installation methods. |
| LCD Panel issues on the Roku TV | Defects caused due to natural calamities |
| Damages caused due to the mechanical and electrical breakdowns | Act of mishandling and faulty installation |
| Defects caused during the improper shipping. | Damages caused by the unauthorized repair center. |
Why Should You Find Roku Serial Number?
Before claiming the warranty, it is necessary to find the serial number of the device. In most of the Roku devices, the serial number is mentioned in the white label which is pasted by the manufacturer at the back of the TV. If you cannot detect the serial number on the Roku, then you can find using the below steps.
- On your remote controller, press the Home button.
- Now, you have to scroll down and select the Settings option shown on the screen.
- By tapping on the System option, you can proceed by clicking the About option.
- As this lists a lot of information about the Roku TV, you can find the serial number and the device ID below.
How to Claim Roku Warranty
- Fetch your smartphone or PC and open the in-built web browser.
- Visit the official support page of Roku TV by entering the URL address (support.roku.com).
- By pressing on the Check Customer support option at the bottom of the screen, it will redirect to another page.
- From there, select the Return/Replace option to return the Roku and replace a new one by contacting customer support and stating the serial number. If the defect is very small, then a professional technician will reach out to you to fix the problem.
- With this, you can make use of this Roku’s warranty to fix the damage sooner.
As a wrap-up, you will be able to fix any of the problems on the Roku device with the guidance of professional technicians. This service is free without any payment until the warranty deadline.
Moreover, you can dive into my community hub to take part in the discussions related to Roku devices.
FAQ
No. Roku does not offer an extended warranty for any of its devices.
Yes. Roku provides a limited warranty for the Roku Remote. A limited warranty is also applicable to Roku’s streaming players, smart home devices, audio products, and other hardware accessories.
