Is your Roku showing error code 009, and are you looking for troubleshooting methods to fix the issue? Then this guide is for you.
The error code 009 on the Roku Streaming Stick or Roku TV might be caused by the WiFi router issues, blocked WiFi signal, damaged cable, etc. This error indicates that your ‘Roku is connected to the WiFi router but unable to connect to the internet.’ Follow the below guidelines to fix this error code in no time.
Effective Fixes for Roku Error Code 009
Here are the possible workarounds to fix Roku error code 009. Follow the methods in chronological order to eradicate the error easily.
Check Internet Speed
One sure thing that can prevent your Roku device from getting this error code 009 is having a stable internet connection. So, you have to first cross-check whether the internet connection is good or not. If needed, you can also perform a speed test on Roku and verify it’s stable. If not, follow the next troubleshooting method to reboot your WiFi router.
Reboot WiFi Router
A simple malfunction in the router has the highest possibility that even after connecting your device to the router, it still fails to connect to the internet. To resolve this, disconnect all of the cables from the WiFi router and wait for about 5 minutes. Then, reconnect it again with the router and restart the router to see if the issue has been fixed.
Power Cycle and Restart Roku
Network glitches and internet detection can slow down due to temporary bugs in the Roku device. To fix this, you must Power Cycle your Roku TV. To do that,
- Turn off your Roku TV using the remote controller.
- Then, unplug the Roku TV’s cable from the power outlet.
- Wait for at least 5-10 minutes and plug in the cable again to the power source.
- Now, restart your Roku TV and check whether your internet connection is back.
Delete Roku’s Excessive Cache
Excessive Roku’s cache can slow down the performance of the Roku TV. A little decline in the working functionality can delay the device in witnessing the internet connection. In addition to that, clearing the Roku TV’s cache frequently can increase the storage space and the overall Roku TV’s performance.
Reset Roku TVs Network Connection Settings
To avoid this internet connectivity issue, you can try to reset the Roku TV’s network settings. The below methods involve the steps to reset the network and fix the error code 009.
- After turning on the Roku TV, selectthe Settings option shown on the bottom left corner of the home page.
- Now, it shows a list of other options on the right, for which you will have to click the System option.
- After that, scroll down the System section and click Advanced System Settings.
- In that, tap Network Connection Reset to reset the network.
- Confirm the selection by clicking the Reset Connection option to proceed with the process.
Contact your Network Provider
Sometimes, it is possible that the internet connection might have been set up with few limitations. These can raise connectivity issues in fewer streaming services. In that case, contact your internet service provider to resolve this issue.
Connect to the Other WiFi Network
Cross-examine whether the internet connection is stable on the other devices connected to this WiFi. If you detect any collapse in network signals on the other devices, it is also better to replace your Roku with a new WiFi network connection.
Use Ethernet Cable
Besides using the wireless network, you can also try connecting your Roku TV to a wired network connection using an ethernet cable. This wired connection will not subject your Roku device and the WiFi router to any unwanted electromagnetic interference.
Hard Reset Roku TV
If all of the above methods didn’t help in fixing the error code 009, then the one final option is that you can try to factory reset your Roku TV. This factory reset process removes all of the stored data turning the device to the default mode. Besides that, it also resets the network settings of the Roku TV by fixing the error code 009.
Connect With Roku Customer Support
If the error code 009 is not fixed and you are still getting the same internet issue even after a factory reset, then contacting Roku customer support will serve you better. You can contact them via chat, call, or through the website, where professional guidance will be provided to fix the error code on your Roku TV.
By following any of the troubleshooting methods, your Roku TV error code problem will be solved. Now, using this stable internet connection, you will be able to update Roku’s firmware, stream movies and TV shows, and surf other internet-related actions hassle-free.
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